Your privacy is very important to us. This policy (together with the Terms and Conditions of Use and any other documents we Twelve 3’s Limited, or “12x3” refer to in this policy or the Terms and Conditions of Use) sets out how we will use your personal information and who it will be shared with. Please read the following carefully.

We will need to take your details from time to time. For example, when processing payments, and learning how to offer you a better product. However, we won’t give that information to anyone else, the only use we will put it to will be directly related to your account.
When we take private information from you such as payment details, these are held securely to ensure privacy and are not shared.
We use third party companies to provide some parts of our service; for example, you will need to give your payment details to our payments provider. We work with a trusted company which itself has excellent safeguards in place.
This Privacy Policy governs how we collect, use, maintain and disclose information collected from users (each, a “User”) of the 12x3 website. This Privacy Policy applies to all products and services offered by 12x3. Please read this Privacy Policy before using the site or submitting any personal information. By using this site, you are accepting the practices described in it, and the terms of, this Privacy Policy. These practices may change, and any changes will be posted on this page. You are encouraged to review the Privacy Policy whenever you use the site to make sure that you understand how any personal information you provide will be used.

This Privacy Policy and the practices set out in it are for this website only. If you navigate to other websites, please review the privacy policies posted at those sites.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We may collect and process the following personal data about you (“your information”) in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate; name, email address, mailing address, phone number, credit card information and credits purchased, reservations made for services, date of birth, gender, emergency contact name and contact information, how you heard about us and pre-existing health conditions in our health commitment and waiver release form to establish an Account. In addition, any correspondence you send to us, telephone us, or when you email us.
Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
In addition, we may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

WHY DO WE RETAIN PERSONAL DATA?

We retain Personal Data in an identifiable format for the least amount of time necessary to fulfil our legal or regulatory obligations and for our business purposes. We will not process data after 10 years from your last activity on your Account. We may retain Personal Data for longer periods than required by law if it is in our legitimate business interests and not prohibited by law. If your Account is closed, we may take steps to mask Personal Data and other information, but we reserve our ability to retain and access the data for so long as required to comply with applicable laws. We will continue to use and disclose such Personal data in accordance with this Privacy Policy.
The cookies we use have defined expiration times; unless you visit our Sites or use our Services within that time, the cookies are automatically disabled and retained data is deleted. Please consult our Cookie Policy for more information.

HOW WILL WE USE YOUR INFORMATION?

12x3 will process your data for a variety of reasons that are justified under data protection laws in the European Economic Area (EEA) and Switzerland.
We may collect and use Users personal information for the following purposes:
To allow you to create and account, make a booking, cancel a class, add onto a waitlist, make a purchase and any other service related activities you may make on our site
To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience – We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site – We may use feedback you provide to improve our products and service.
To process payments – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other Site feature – To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails – We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly or optimally. For more information about "cookies", why we use them and how to refuse cookies, please see our Cookie Policy.

WHO DO WE SHARE YOUR INFORMATION WITH?

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

HOW DO WE KEEP YOUR INFORMATION SECURE?

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

CHANGES TO THIS PRIVACY POLICY

12x3 has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

HOW TO CONTACT US

If you have any questions, comments or requests concerning this Privacy Policy, the practices of services of 12x3 or your dealings with this site please contact us at: Twelve 3’s Limited, 45 Thorparch Road, London, SW8 4SX or admin@12x3gym.co.uk.

This Privacy Policy has been updated and is effective as of 24 May 2018.