Your privacy is very important to us. This policy (together with the Terms and Conditions of Use and any other documents we Twelve 3’s Limited, or “12x3” refer to in this policy or the Terms and Conditions of Use) sets out how we will use your personal information and who it will be shared with. Please read the following carefully.
We will need to take your details from time to time. For example, when processing payments, and learning how to offer you a better product. However, we won’t give that information to anyone else, the only use we will put it to will be directly related to your account.
When we take private information from you such as payment details, these are held securely to ensure privacy and are not shared.
We use third party companies to provide some parts of our service; for example, you will need to give your payment details to our payments provider. We work with a trusted company which itself has excellent safeguards in place.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We may collect and process the following personal data about you (“your information”) in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate; name, email address, mailing address, phone number, credit card information and credits purchased, reservations made for services, date of birth, gender, emergency contact name and contact information, how you heard about us and pre-existing health conditions in our health commitment and waiver release form to establish an Account. In addition, any correspondence you send to us, telephone us, or when you email us.
Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
In addition, we may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
WHY DO WE RETAIN PERSONAL DATA?
HOW WILL WE USE YOUR INFORMATION?
12x3 will process your data for a variety of reasons that are justified under data protection laws in the European Economic Area (EEA) and Switzerland.
We may collect and use Users personal information for the following purposes:
To allow you to create and account, make a booking, cancel a class, add onto a waitlist, make a purchase and any other service related activities you may make on our site
To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience – We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site – We may use feedback you provide to improve our products and service.
To process payments – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other Site feature – To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails – We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
WHO DO WE SHARE YOUR INFORMATION WITH?
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
HOW DO WE KEEP YOUR INFORMATION SECURE?
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
YOUR ACCEPTANCE OF THESE TERMS
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
HOW TO CONTACT US